Hoscom Privacy Statement and Management Plan

Hoscom trading as Central Coast Zoo takes the privacy of our people, guests, donors and digital community seriously. We must comply with the NSW Privacy and Personal Information Protection Act 1998 (PPIPA) and the NSW Health Records and Information Privacy Act 2002 (HRIPA) which establish legal obligations and standards for collecting and dealing with personal information to minimise the risk of misuse of that information. The principles outlined in the PPIPA and HRIPA inform when and how personal information is collected, stored, accessed, amended, used and disclosed by Hosccom. Hoscom also has an obligation to destroy information that is no longer required for the purpose for which it was collected.

Hoscom  may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from the “20/12/2021”.

Card Payments

All details entered into the website during, including card details, will not be stored on the website. To ensure that there are no fraudulent card payments in the unlikely event that an unwanted person is using your account, we require you to enter in your card details upon each payment on the website.


  1. Personal information

Personal information is defined as ‘information or an opinion about an individual whose identity is apparent or can be reasonably ascertained from the information or opinion’ (PPIPA, Section 4). Personal information is information that identifies a person and could be:

  • a written record which may include a person’s name, address and other details about a person
  • electronic records, photographs, images, video or audio footage and maps


  1. Collection of personal information

Hoscom collects personal information only for a lawful purpose that is directly related to our work, and is reasonably necessary for that work.

Hoscom  will collect Personal Information about you when and if you complete the following actions:

  • You sign up for the newsletter via the website
  • You confirm and pay for products and services we make available via website
  • If you enter a competition
  • If you complete a survey
  • If you provide feedback to Hoscom  via email or online form

We only collect personal information directly from a person, unless the person has authorised someone else to give it to us; or, if the person is under 16 years of age, the parent or guardian has provided it.


  1. Storage of personal information

Each of Hoscoms’ business units apply appropriate security to protect personal information. The security of information extends to all stages of the information life cycle, from the time of creation, while it is actively used, to archiving and destruction.


  1. Accessing or amending personal information

A person can ask for access to and/or amendment of personal information held about them. To make an access or amendment request, contact the business area holding the information (if known) or contact the Privacy Officer.


  1. Use of personal information

Hoscom uses personal information for the purposes for which it was collected. Hoscom may also use your Personal Information for marketing and research purposes, unless you tell us otherwise. If you do not wish to receive marketing communication you can contact Hoscom to advise accordingly. Please note that we may still need to use your personal information to provide you with the products you have requested as a customer.

Marketing materials might include newsletters or promotional offers from time to time. Research we will conduct will help us develop and market our services more effectively or to identify other services that might be beneficial to you.

Normal uses of your personal information may include:

  • processing and administering your dealings with us as a customer or your membership;
  • providing you with the products and services you have requested from us;
  • as detailed above, contacting you in the case of an event cancellation or to notify change of event details.


  1. Disposal of personal information

Hoscom does not keep personal information any longer than is necessary. Once personal information is no longer required, our staff ensure it is securely disposed of and protected against misuse. State Records Act 1998  provide guidance on how to do this.


  1. Complaints and internal review

If a person believes that Hoscom may have breached their privacy, or have not complied with a request for access or amendment, they can:

  • raise an informal complaint;
  • raise a formal complaint; or
  • submit an application for internal review of conduct with us.

In each case, the person should contact the relevant area, if known, to discuss their issue in the first instance.

A complaint can also be lodged with the Information and Privacy Commission.

For further information or to provide feedback on Hoscom Privacy Management Plan, please contact the Privacy Officer.

Email [email protected]

Subject Privacy: Privacy Officer



Hoscom is not responsible for any unauthorised use of or access to the Personal Information provided. This Privacy Statement may be amended from time to time by us at our sole discretion and variations will become effective at the time of posting.


Links to 3rd party websites

This website may contain links to third party websites for your convenience and information. When you access one of these third party linked sites, Hoscom is NOT responsible for the privacy practices of that website. Please review the privacy policy for each site you visit.